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How can I track my order?

Once your order has been sent, you will receive tracking details via email.

Can I send my order straight to the recipient?

Yes, please input the recipient's address.

What is your returns and refund policy?

Please see our page regarding refunds and returns.

What do I do if there is an item or items missing from my order?

Please contact us within 24 hours and we will assist via email. 

Where do you deliver?

We deliver within the UK.

What payment options do you accept?

Credit card, debit card, apple pay and more. Other payment options can be found at the bottom of the page.

Can I cancel my order?

Orders cannot be cancelled if your order has been dispatched. Please contact us via email if you wish to cancel an order made.

Can I return a gift I have received? 

Only the person who ordered and purchased the gift box can request a return for the item.

Can I get my order delivered on a specific date? 

At the moment we do not offer nominated days for delivery, please see our shipping page for further information regarding this. 

My tracking number isn’t working?

If your tracking number isn’t working please contact and a member of our team will respond to your enquiry within 24-48 hours.

I have provided an incorrect shipping address?

Please contact and if your order has not been dispatched we will be able to change this for you.

Can I order multiple boxes for multiple addresses? 

No, separate orders must be placed.

I am under 18, am I able to purchase a box as a gift?

No, you must be 18 to purchase any items from our website.