Shipping policy

Delivery and Returns 

Returns 

We operate a 14 day return policy, which means you have 14 days after receiving your order to request a return, to do this you must contact info@sayitwithchampagne.co.uk. 

To be eligible for a return, the item must be in the same condition as received, unopened and in its original packaging. Please note the personalised cards included within the gift box are non-refundable unless they are damaged upon arrival and proofs are attached within your initial returns email. Therefore, £2.00 will be deducted from your return.

The customer will need to pay for their own returns once a returns label is provided by Say it With Champagne Ltd. 

Once your order has been returned to us and if your return is accepted and it is in the same condition when shipped, we will process your refund. The customer is liable for any damage incurred to the product during the return shipping and this is at the customer’s own risk.

Your refund will automatically be refunded to your original payment method. Please remember that this can take some time for your refund to be processed by your bank or credit card company. 

Please note £2.50 will be automatically deducted from your refund as the personalised cards are non-refundable. 

Damages 

When your order arrives, please check this over for any damages that may have incurred during shipment. Damages must be reported within 24 hours.

 

Exchanges 

Unfortunately we are unable to exchange for other products, but you are able to return and order a different product.

Shipping 

Shipping is currently within the UK.

Please note the shipping times specified below should be used as a guide only and you will be able to track your orders once posted. Postage is not included in the price of your orders.

First class delivery 1 - 2 days £4.95

Second class delivery 2 - 4 days £2.95